Refund policy

Last Updated: Apirl 22,2026

At BuyLoxa, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, the item must:

Be unused, unwashed, and in original condition
Include original packaging, tags, and accessories
Be returned within the specified return timeframe
Not fall under non-returnable categories (see below)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can request a return within [X DAYS] of receiving your order.

Returns requested after this period may not be accepted.

3. How to Initiate a Return

To start a return, please contact us at:
📧 prakharvijaywargiya@gmail.com

Provide your:

Order number
Reason for return
Photos (if item is damaged or incorrect)

Our team will guide you through the next steps.

4. Refund Process & Timing

Once your returned item is received and inspected:

Approved refunds will be processed within [X–X BUSINESS DAYS]
Refunds will be issued to the original payment method
Depending on your bank/payment provider, it may take additional time for the refund to reflect

5. Exchange Policy

We offer exchanges in the following cases:

Wrong item received
Size or variant issues (if applicable)
Defective or damaged products

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Contact us within [X DAYS] of delivery
Share clear photos/videos of the issue

We will arrange a replacement or full refund at no extra cost.

7. Non-Returnable Items

The following items are not eligible for return:

Items marked as “Final Sale” or “Non-Returnable”
Used, damaged, or altered items (not due to our fault)
Personal care or hygiene products (if applicable)
Gift cards or digital products

8. Return Shipping Costs

If the return is due to our error (wrong/damaged item):
👉 We will cover the return shipping cost
If the return is due to customer preference (change of mind, etc.):
👉 Return shipping charges may be borne by the customer